Hydrosight Product Warranty

Hydrosight products meet the highest quality standards. For this reason, Hydrosight provides a comprehensive additional guarantee on all products under the following terms and conditions:

1. Coverage

• Hydrosight GmbH warrants that its products will be free from manufacturing defects and will not rot, deteriorate, or break down during the guarantee period.
• The warranty is subject to the conditions and limitations outlined in this document.

2. Conditions

1. Products must be used and installed according to the Hydrosight data sheets, installation manuals, and industry standard guidelines. At the time of installation, the product must not conflict with these documents.
   • It is the responsibility of the owner, builder, or installer to verify the suitability of all building materials and associated components for the intended purpose.
   • Consulting with an experienced and professional installer is highly recommended.
2. Products must be installed in a permanently filled water basin. Extended periods during which the product is dry may limit the warranty.
3. The General Terms and Conditions of Hydrosight GmbH apply.

3. Resolution of Defects

Defects covered by the warranty, as recognized by Hydrosight, will be resolved in one of the following ways:

1. Repair:
   • Faulty products may be repaired at no cost if the defect is identified as material failure under the warranty.
   • Hydrosight may require an advance payment as a guarantee to assess the situation on site and proceed with repairs.
2. Replacement:
   • Faulty products may be replaced with a fully functional product.
   • The defective product must be uninstalled and shipped to Hydrosight.
3. Refund:
   • A refund not exceeding the original cost of the defective product may be provided.

4. Guarantee Period

1. Five years for standard warranty coverage.
2. Fitness for Use:
   • Far more than 20 years for monolithic windows (most windows are monolithic; only specially shaped windows with chemical bonds are non-monolithic).
   • Non-monolithic windows are fit for use 20 years or longer.
   • Limitations may apply under extreme climatic conditions.
3. No Yellowing of the glazing for 30 years. Claims must be lodged directly with Evonik Industries, Germany.
4. Warranty claims must be submitted within the guarantee period.
5. The warranty period starts from the date of product purchase from Hydrosight.

5. Geographic Scope

• The above guarantees apply to products purchased and used outside the USA and Canada.

6. Place of Jurisdiction

• The place of jurisdiction is Emmerich am Rhein, Germany.

Safety and Durability

Hydrosight windows are fundamentally designed for durability. Therefore, we do not use fiberglass-reinforced coatings, as we know that such waterproofing does not hold up over time. Instead, we utilize double-welded stainless steel frames. Combined with double silicone seals applied under factory conditions, we offer a guaranteed secure system.

Thanks to industrial-grade tank coating, our products surpass all competitors in terms of safety and longevity. Each Hydrosight window undergoes rigorous factory testing and is supplied with a quality certificate.